Every order on atxluggage.com is covered by a 45-day money-back guarantee. You can return unused items within 45 days of delivery for a full refund.

Conditions

• Items must be unused and in their original packaging.
• Personalised (engraved) items cannot be returned unless they are faulty.
• Items bought on another platform follow that platform's returns policy.

Return postage

You pay the return postage, unless the item is faulty. If it is faulty, we cover it.

How to return an item

1. Contact us within 45 days of delivery with your order number: call 01474 364899 (10am–5pm, Monday to Saturday) or email atxluggagewebsite@gmail.com.
2. We'll send you a returns number (RMA).
3. Pack the item securely and send it to: ATX Luggage, 24 High Street, Gravesend, Kent, DA11 0AZ. We recommend a tracked service.

Refunds

We refund to your original payment method within 5 working days of the item reaching us. Your bank may take a few more days to show it. If you paid with Klarna, we tell Klarna and they cancel any future payments.

Cancelling an order

Contact us as soon as possible. If your order has already been sent, refuse the delivery and let us know, and we'll refund it under this policy.

Faulty items

Our luggage has a 2-year manufacturer's warranty. See our warranty page.

Your statutory rights

This policy is in addition to your rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. It does not affect them.

ATX Luggage is a trading name of Aslamtex Ltd, company number 15422148. Registered address: 24 High Street, Gravesend, Kent, DA11 0AZ, United Kingdom.